Privacy Policy

Last updated: 26/04/2025

At ROMEX BUILDING SERVICE LTD ("we," "us," or "our"), located at 14 Canning Crescent, London, England, N22 5SR, and accessible via www.romexgroup.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our house extension, loft conversion, and refurbishment services.

1. Information We Collect

• Contact information (name, email, phone number)
• Project and property details relevant to your request
• Billing and payment details
• Website usage information through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Provide quotations, consultations, and deliver our services
• Send project updates, appointment reminders, and invoices
• Process payments
• Send marketing communications if consent has been provided

3. Tracking and Analytics

We use tracking technologies like Google Analytics and Facebook Pixel to monitor website performance and optimise marketing. These may collect anonymous technical information, but you can opt out through your browser settings or ad preferences.

4. Communications Consent

By submitting information through our website, you consent to receiving:

• Transactional communications (project updates, invoices)
• SMS reminders about project updates (where applicable)
• Promotional communications if you opt in (unsubscribe available at any time)

5. Sharing of Information

We do not sell your information. We may share it with trusted contractors or service providers for operational purposes only and in compliance with UK data protection laws.

6. Security of Information

We implement appropriate security measures to protect your data. However, no electronic transmission or storage method is entirely secure.

7. Your Rights

You have the right to request access, rectification, or erasure of your personal data. Contact us at [email protected] to exercise these rights.

8. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

Contact Us

ROMEX BUILDING SERVICE LTD
14 Canning Crescent
London, England, N22 5SR
Website: www.romexgroup.co.uk
Email: [email protected]